Renewals Associate
Description
Veson Nautical is a well-established and rapidly growing software company working to provide end-to-end logistical, operational, and analytical solutions to propel the efficiency and effectiveness of Maritime Commerce.
The Opportunity:
The Renewals Associate plays a key role in supporting Veson’s Corporate Sales team, ensuring customer renewals are executed accurately, on time, and in line with commercial objectives. Working closely with Account Managers, Finance, and Billing, this role is responsible for the operational backbone of the renewals process — from pipeline management and pricing to data integrity and cross-functional coordination. It is an excellent entry point into a commercial SaaS environment, offering broad exposure to how revenue is managed and retained across a growing client base.
Responsibilities:
Renewal Pipeline Management
- Prepare and process renewal quotes, pricing configurations, and contract amendments, ensuring all records are accurately maintained in Salesforce
- Monitor the renewal pipeline to track upcoming renewals, flag at-risk accounts, and ensure timely execution across the portfolio
- Maintain detailed records of renewal terms, customer-specific requirements, and timelines to ensure full visibility and seamless handoffs across teams
Cross-Functional Collaboration
- Work closely with Account Managers, Billing, and Finance to address contract adjustments, resolve pricing queries, and support smooth renewal outcomes
- Collaborate with the Renewals Manager to provide accurate data, pricing detail, and documentation in support of client renewal conversations
- Coordinate across internal systems to ensure Salesforce reflects the single source of truth for all contract and renewal data
Data Integrity & Process Improvement
- Ensure adherence to company policies, pricing guidelines, and discount structures across all renewal activities
- Analyse renewal data to identify trends, flag risks, and surface opportunities for process or commercial improvement
- Support the continuous improvement of renewal processes, contributing ideas to enhance efficiency and accuracy across the team
Qualifications:
- Recent graduate or up to 2 years of experience in a sales operations, renewals, or commercial support role; SaaS experience a plus
- Highly organised with exceptional attention to detail - comfortable managing multiple tasks and deadlines simultaneously
- Strong analytical mindset; able to interpret data and translate it into clear, actionable insights
- Proficient in Salesforce or a comparable CRM; confident with MS Office, particularly Excel
- Clear and professional written and verbal communication skills in English
- Collaborative by nature - comfortable working across teams including Finance, Legal, and Account Management
- A proactive problem-solver who takes ownership and follows through
- Familiarity with contract or procurement processes is a plus but not required
#LI-Hybrid
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. While we try to be thorough with our job descriptions, not everything about you as a candidate can be condensed into a list of bullet points.
About Veson Nautical
We are a team of multi-cultural, multi-disciplined professionals that are dedicated to making our clients successful and charting a new, innovative course for the commercial marine industry. Veson Nautical employs a staff of extremely capable creators and innovators all focused on meeting the goals of our clients. We invest extensively in employee development and experience to maintain focus and enthusiasm. The Veson Nautical team is made up of a dynamic blend of engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer service experts.
Veson Nautical is a successful, rapidly growing global software company. Our clients are the world’s leading commercial maritime owners, operators, and commodity trading companies. Veson’s solutions enable our clients to identify new opportunities and proactively manage their business to make more profitable decisions. With offices in London, Paris, Singapore, Shanghai, Hong Kong, Oslo, Manila, Tokyo, Houston as well as other locations and headquarters in Boston, USA, Veson Nautical is a dynamic organization with a committed team of professionals. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm, and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate.